Digital

Role Purpose

This is a fantastic opportunity to lead the end-to-end product development process.

You will lead the delivery of high-quality digital healthcare services to meet patient needs working with multidisciplinary teams. 

You will manage and prioritise the backlogs and roadmap and be a champion for patient needs.

You will understand the importance of a first-class user experience between patients and the business and be the driving force behind service provision

You will have a strong working knowledge of agile practices and the Product Lifecycle. 

Accountabilities

• Support the Product Team in delivering the Product Strategy, achieved through owning agreed product work streams and ensuring alignment to overall company strategy 
  • Identifies and solves product problems that meet the needs of our patients
  • Focuses on delivering product quality and generating the highest value return for the business
  • Balances competing priorities of new feature development, maintenance and overall service stability using empirical evidence where available 
• Responsible for generating market and competitive insight, including identification of partner opportunities
  • Stays informed about evolving market, customer and patient needs 
• Responsible for product roadmap maintenance and visibility
  • Facilitates prioritisation discussions, scorecard evaluations etc.
  • Maintains product documentation for Product Team 
• Responsible for defining the product scope during the Discovery stage of product development 
  • Works with other teams and stakeholders to generate features and stories 
  • Works with UX where appropriate to ensure all products comply with defined user patterns and style guide 
• Owns and populates the detail of product roadmap following the Discovery phase 
  • Write feature and stories, acceptance criteria 
    • Generates stories in collaboration their feature team and stakeholders 
    • Feeds stories into the feature team backlog and works with them to regularly prioritise the backlog 
    • Updates user stories as required based on new information that might surface during the development process 
  • PM should have strong domain knowledge to feed into stories 
  • Each user story should have clear acceptance criteria for the main paths through the feature 
• Defines the success measures and KPIs for each new service or feature
  • Measures the performance of the service or feature once live and feeds insight back into the product prioritisation assessment process
• Manages the trade-offs and balancing of priorities required throughout the delivery process
  • Issues include time, scope, quality, technical etc.
  • Uses skill and judgement to ensure the best possible outcome
• Writes any business documentation required for external parties
  • Overviews, usage guides, FAQs etc
  • Audience could be internal product managers, NHS, white label partners etc.

Experience and Qualifications

• Min 4-5 years’ experience in a product development environment 
• Ability to engage with internal and external stakeholders (at all levels) 
• Understanding of product development best practices and agile methodologies 
• Experience in ecommerce or commercial software development sectors
• Understanding of product estimation processes and how to value of software features
• Understanding and ideally experience of managing product backlogs 
• Understand full lifecycle of omni-channel products 
• Good knowledge of technology and comfortable working with Agile development teams
• Exposure to healthcare digital products would be beneficial· 
• Experience of working within healthcare or similar environment would be beneficial